Trading conditions
Trading conditions
In order to trade on Vinea.dk, you must be 18 years of age and confirm this by approving the trading conditions.
All prices on the webshop are in Danish kroner and stated incl. applicable taxes and VAT. We reserve the right to price errors and out-of-stock items.
How to act:
At Vinea.dk you can choose how many bottles you want to buy. The prices are primarily based on single pieces and secondarily multiple pieces (typically 3, 6 or 12 bottles).
- Find the items you want to buy and click on "Add to basket" to add them to the shopping basket
- Go to the shopping cart by clicking on "View cart" when you have added the last product or click on the shopping cart at the top right of the page
- In the shopping cart, you can edit the contents and proceed to delivery
- Fill in your information. If the delivery address is different, click on "Other delivery address" and fill in the details
- Go to payment and select payment method
- When the payment has been completed, a receipt page is displayed. Your order has thus been completed and you will receive an order confirmation
Payment
At Vinea.dk you have the following payment options:
Dankort / Visa-Dankort, Visa, Visa Electron, Mastercard, Maestro, JCB, MobilePay
The money is withdrawn on the day of dispatch or the day of collection. In case of complaint/return, the money will be refunded within 2 working days.
Delivery
We deliver throughout Denmark with the wine race, which is based on shipping wine.
Delivery is free for purchases over DKK 999.
For purchases up to DKK 999, the price for delivery is from DKK 100.
In the event that you cannot be at home during the delivery time, you must state when ordering where the wine shop may place your goods. This is done at your own risk. If vingaloppe cannot place your goods at the specified location, they can deliver again. It costs from DKK 89.
Vingaloppen (same day delivery)
Vingaloppen delivers all weekdays between 8-16. Delivery is 1-3 working days (2-4 working days for islands without fixed bridge connection). However, you may experience having to wait an extra day.
If you cannot be at home at the time of delivery, you can specify when ordering where the carrier may place your goods. This is done at your own risk. You can also choose to have it delivered to a work address instead.
Important : Upon delivery, it is the recipient's responsibility to check the goods. Any discrepancy (such as visible damage, breakage or deficiencies in relation to the waybill information) MUST be noted on the waybill before receipt is issued.
campaigns
The stated delivery times may change during major campaigns such as Black Friday and Stock Sales.
Pickup
You have the option to pick up your order in Esbjerg by prior agreement with Michael at Mb@vinea.dk or telephone 20 95 85 07
Exchange and return
You can choose to exchange the wine for another wine or get your money back. Receipt/invoice/voucher is a requirement for exchanges and returns. The return freight is borne by the customer. The returned wine must be in the same condition as on delivery. Wines bought a primeur or stock items cannot be returned and cannot be exchanged. Complaints or returns must be submitted to customer service on phone 20 95 85 07 or e-mail mb@vinea.dk
Complaints and refunds
Complaints regarding delivery must be submitted immediately to customer service on tel.
We provide a 2-year right of complaint in accordance with the Sales Act, however, the complaint follows the product's natural shelf life. The right of complaint does not cover errors or damages directly or indirectly caused by incorrect operation, poor maintenance, violence or unauthorized interventions. Complaints about errors and defects must be reported to us as soon as possible. Goods can be returned for exchange or by agreement. crediting. In connection with complaint cases, we bear all natural shipping costs.
In the event of complaints, errors, deficiencies or non-delivery, please contact:
Vinea Nordic APS
Square 20
6700 Esbjerg
h: +45 20 95 85 07
email mb@vinea.dk
Returns also take place to the above address. We encourage you to secure the expedition by attaching adequate information about the goods, which please accompany the goods. Preferably a copy of order confirmation / invoice and account number. where the refund can be transferred to and possibly correspondence etc.
In the case of agreed decors, returned goods or canceled pre-paid orders that are canceled before dispatch, a refund will be made. The refund is normally always made by chargeback to the payment card from which the payment came. If payment on the original order was paid via online banking, we need the information; registration number and account number, in order to reverse the refund. This information is not sensitive and can be disclosed without further ado. email or phone our customer service on 20 95 85 07
Appeal options
If we were unable to find a solution to your complaint, you can send a complaint to the Danish Competition and Consumer Authority's Center for Complaint Resolution. Carl Jacobsens Vej 35, 2500 Valby.
A relevant option for consumers residing in another EU country is the EU Commission's online complaint portal. Complaints can be submitted here: http://ec.europa.eu/odr